We accept unused, unopened returns
up to 30 days after your receipt of your order. Items returned after 30 days
will not be accepted.
The items MUST be in resaleable
condition to receive a refund.
Note: Folded items must be re-folded into the box as received.
All returns must first receive an
Authorization Number (RA) from Customer Service or your return will not be
credited. Please email Customer Service at: PlainThoughtWorks.comfor
a Return Authorization (RA) Number. Please make sure to include your name
and the invoice number of the original shipment in your email to Customer
Service.
Reseal and ship the package
carefully in the original condition received. This includes original packaging
material, manuals, and all other accessories provided by the manufacturer.
You will not receive a refund if the
item is not re-sellable or has been used. Any item returned to us
that has been used and/or is missing original parts will not receive a credit.
Items that you have opened and used in any way will not receive return credit.
No refund is available for gift wrapping.
We do not account for damage
on the return shipment. Please repack the items carefully. Damaged items
returned without approval will not receive a credit refund.
Original shipping fees are
not refundable. We reserve the right to withhold the actual shipping and
handling fees for returns, which could be slightly or substantially more
than our current flat rate charges. In addition, we reserve the right to charge a 15% restocking fee on orders over $100.
